Privacy Policy

1. Who we are and what this privacy policy covers

Tyrefly ("we", "us", "our") provides a 24/7 mobile tyre repair and replacement service across the United Kingdom. We are the data controller for the personal information described in this policy. You can contact us at hello@tyrefly.com.

2. What we collect

• Your mobile number and the contents of SMS/MMS you send us (including any photos of your tyre or location).
• Your name, vehicle details, location, and any other information you share to get a quote.
• Payment information processed by our payment provider (Stripe). We do not store full card details.
• Technical data such as device type, IP address, and basic analytics from this website.

3. How we use it

• To respond to your enquiry, send you a quote, and dispatch a technician.
• To take payment for the deposit and the completed job.
• To share your contact details and location with the assigned technician so they can reach you.
• To keep records for accounting, insurance, and dispute resolution.
• To improve our service and (if you consent) send you occasional updates.

4. Legal bases (UK GDPR)

We rely on contract (to deliver the service you requested), legitimate interests (to run and improve our business safely), legal obligation(tax, accounting), and consent (for marketing messages, which you can withdraw at any time).

5. Who we share data with

• The technician assigned to your job.
• Twilio (SMS/MMS delivery), Stripe (payments), and our cloud hosting providers.
• Authorities where required by law.

We never sell your personal data.

6. How long we keep it

Job records are typically kept for 6 years to meet UK accounting and insurance requirements. Marketing preferences are kept until you opt out.

7. Your privacy rights

You can request access, correction, deletion, restriction, or portability of your data, and object to certain processing. Email hello@tyrefly.com. You also have the right to complain to the ICO.

8. SMS messaging

By texting us you agree to receive SMS replies relating to your enquiry. Standard message rates from your network may apply. Reply STOP at any time to opt out of non-essential messages.

9. Cookies

We use a small number of essential cookies to operate this site and basic analytics to understand usage. No advertising cookies are set without your consent.

10. Changes

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes.